The single most important thing to know about having to make a insurance claim, weather it be fault or non fault is, you are legally entitled to take your car to whomever you choose to use for its repairs !

Claiming on your insurance, making a claim, or having a claim made against you are all issues which we will have to deal with at some point.

It is a pain ringing insurance companies, being on hold, being passed from department to department and even call centres based in different countries. Trying to sort everything out whilst liability is established can be like living in limbo.

As a private independent, if you speak to us first, we can literally take care of everything. We work with industry experts who will deal with everything from managing the whole claim process, to dealing with the insurer or broker to organising a courtesy car. You are legally entitled to use who ever you choose to repair your vehicle. But why would you want to break the norm and do this ?

The insurance industry is big business, regardless of what they say, or how helpful they may seem, the companies that you pay your premium too are only interested in keeping their profit levels as high as possible. This will always mean that, if left to them, your vehicle repair work will be farmed out to the cheapest bidder, they refer to these as “recommended repairers”.

A recommended repairer has around 90% of their work provided to them by the insurance industry. For this they will be under a contract whereby the work provider (insurance company) will dictate to them what hourly rate they will get, the costings of what paint materials and consumables they can use and what parts they have to repair, replace or purchase.

This often means that before work evens starts, there is not enough money in the pot to repair the car properly !

Added to this problem is the bonus culture which operates inside “recommended repairers” workshops. Typically the technicians will boost up their salary by hitting bonus. They hit bonus by pushing through repairs as quickly as possible. You can already see where this is going.

At Perfect Paint we always insure that our estimates and costings are agreed and backed up buy a team of independent non bias engineers who work with us to get the right hours, the right rates, and the correct allowances for materials and parts. Without giving long and boring costing examples you can already imagine the difference between a Perfect Paint repair and a recommended repairer repair !

With the backing of the customer, once they have exercised their LEGAL RIGHT to nominate us to repair their vehicle, we will ALWAYS secure the correct funding to get your vehicle put back to its pre accident state.

We use independent assessors who are not affiliated to any large insurance company, we use independent engineers to justify costs and produce accurate method statements, we work with independent hire car companies to insure you get a like for like hire car .

There is a lot of misconception and confusion within the public over what they do or don’t have to do following a accident.

In the fifteen years I have been trading for we have heard some pretty awful things, and as for the repair standard, we have seen and had to put right some real horrors from these repairers. In the trade they are known as sausage factories !!

Don’t take my word for it though, here is a link to a leading online legal expert, have a read, get informed and most of all, if it matters to you, bring it to us!

https://www.motorclaimguru.co.uk/about